Server Outage

On Friday, September 20, District servers were hit with a significant cyberattack that rendered many systems non-operational. Examples include student data and business systems as well as some phone and voicemail services. We are working with law enforcement and industry experts to remedy the situation as quickly as possible but anticipate that outages will be for several days.

At this time, there is no evidence that student, family or staff data has been compromised.

 

Update on ParentVUE and StudentVUE

Our Technology Department continues the work of restoring all online services for our families and the District. At this time, we are very close to providing full access to StudentVue and ParentVue. While we originally anticipated restoring full access by the end of this week, staff have determined that final setup steps necessary to maintain a secure online environment will push that time to the evening of Monday, October 14.

Until ParentVue and StudentVue are fully accessible for families, you and your student can gain access while on a District campus by using the NSDPublic wifi.

 

What is affected?

  • ParentVue and StudentVue are not currently accessible. We anticipate restoring full access the evening of Monday, October 14.
  • We ask families for patience as staff will be using paper-based systems for some regular tasks including, but not limited to meal payment and taking attendance.
  • We do not expect an impact on transportation at this time. However, families needing to contact transportation for any reason must use this phone number (425) 408-7901 or by emailing transportation@nsd.org.
  • Phone and voicemail services have been restored.
  • All email addresses are fully functional.

Paying for Meals

The Food Service point of sale (POS) system has been affected by the outage. Every school will continue to offer breakfast and lunch until the system is back up and running.

  • Only complete meals, extra entrees and milk will be available until our system capabilities are back up.
  • No a la carte snacks, beverages or entrees will be sold during this time.
  • Payments can still be made on PayPams. However, your balance will not be fully updated until the POS system is back up and charged meals are added to your account.

If you have any questions regarding meal service or student accounts, please email Betsy Black, Food Service Account Specialist.

Phone Numbers

Phone and voicemail services have been restored. However, you can use the numbers listed below if you have difficulty reaching a school.

Building

Phone Line 1

Phone Line 2

Phone Line 3

Arrowhead

425-408-4000

425-408-4001

425-408-4003

Bear Creek

425-408-4100

425-408-4101

425-408-4103

Canyon Creek

425-408-5705

425-408-5711

425-408-5712

Cottage Lake 425-408-4200 425-408-4201 425-408-4203

Crystal Springs

425-408-4300

425-408-4301

425-408-4303

East Ridge

425-408-4401

425-408-4403

 

Fernwood

425-408-4501

425-408-4503

 

Frank Love

425-408-4601

425-408-4603

 

Hollywood Hill

425-408-4700

425-408-4703

 

Kenmore EL

425-408-4800

425-408-4801

425-408-4803

Kokanee

425-408-4900

425-408-4901

425-408-4903

Lockwood

425-408-5801

425-408-5803

 

Maywood Hills

425-408-5000

425-408-5001

425-408-5003

Moorlands

425-408-5105

425-408-5111

425-408-5112

Shelton View

425-408-5200

425-408-5201

425-408-5203

Sorenson ECC

425-408-5570

   

Sunrise

425-408-5300

425-408-5301

425-408-5303

Wellington

425-408-5901

425-408-5903

 

Westhill

425-408-5501

425-408-5503

 

Woodin

425-408-5400

425-408-5401

425-408-5403

Woodmoor

425-408-5601

425-408-5603

 

Canyon Park MS

425-408-6301

425-408-6303

 

Kenmore MS

425-408-6401

   

Leota MS

425-408-6501

425-408-6503

 

Northshore MS

425-408-6701

   

Skyview MS

425-408-6801

425-408-6803

 

Timbercrest MS

425-408-6900

425-408-6901

 

Bothell HS

425-408-7003

425-408-7012

 

Inglemoor HS

425-408-7201

425-408-7203

 

North Creek HS

425-408-8801

425-408-8803

 

Woodinville HS

425-408-7401

425-408-7403

 
Northshore Networks 425-408-6000    

Secondary Academy for Success

425-408-6600

425-408-6601

425-408-6603

District Office 425-408-6000    

Transportation

425-408-7901

425-408-7906

425-408-7907

 

Contact Form

Phone, voicemail and email are all fully functional. However, please use this form if you have difficulty reaching a school.