Absence Reporting

Reporting An Absence

With Frontline, there are two ways to enter your absences. 

You can enter them using the automated Frontline phone system 1-800-942-3767 or you can enter them through the Frontline Website or by clicking on the logo below:

 

Accessing Frontline 

To access their system, you will need to have created a Frontline ID account. When first hired, you should’ve received an email invitation from Frontline to create your Frontline ID and password. If you didn’t receive the email invitation, please email suboffice@nsd.org.

If you’ve forgotten your username, please click the Forgot ID or Username link. If you've forgotten your password, please click the Forgot PIN or password link. 

Please note that once you log onto Frontline you will have access to additional training documentation as well as the ability to watch short online training videos on your computer screen.

Please verify that the date(s) and the times of your absence have been entered correctly.

If you are pre-arranging with a particular Substitute who has already agreed to cover for you, please make sure that you assign the Substitute to your job in Frontline. If you forget, the system will begin looking for a qualified Substitute, and we may have two people showing up to fill the absence - the one the system contacted and the one you verbally arranged with to take the job.

If you need to change a reason code for an upcoming absence, you now have the ability to this yourself in Frontline. Please do NOT cancel the job and re-create a new one as this causes issues.

If you are going on an extended leave, you may have to select a teacher that is properly endorsed, depending on your grade level, subject and school and the length of your leave. Please email suboffice@nsd.org for a list of substitutes with your endorsement. 

You now have the ability to identify preferred substitutes and you can add them to your "preferred" list. You can also exclude a Substitute from taking your jobs.

If your hours, position or location are incorrect in Frontline, please email suboffice@nsd.org and let us know as soon as possible.

Helpful Links 

EmployeeQuickStartGuide(English) (frontlinek12.com)

Employee Web Basic Training (Video) 

Setting up Preferred Substitute List (Video) 

Creating an Absence as a Multi-School Employee 

Creating an Excluded Substitutes List – Frontline Absence Management (frontlineeducation.com)

Adding an Absence Variation – Frontline Absence Management (frontlineeducation.com)

Please refer to your CBA for definitions of reason codes.

Top Reason Codes include:

• 01 Illness/Emergency
• 03 Personal
• 04 Bereavement-please note in the Admin Note field who has passed away when creating the absence
• 05 Jury Duty-send copy of jury summons to suboffice@nsd.org
• 06 Unpaid- 10 days of less of unpaid leave: Leave of Absence Application Section A needs to be completed and signed by building principal and then sent to Sub Office